People are full of verbal and non-verbal, intended,
accidental messages.
The words we say are only the tip of the ice-berg – 7 to
30% of our messages.
The volume and tone of voice we use, the degree of eye
contact we make, the tilt of our head – all help the
receiver to interpret our words and take meaning from
them.
Basic Two
The way we being our message often determines the outcomes of the communication
If we are not careful our first few words can cause to turn out or to reject our message
Basic Three
The way the message is delivered always affects the way the message is recieved
How we say something is often more important than what we say
People use a veriety of senses to listen to and interpret our messages
Basic Four
The real communication is message recieved not the message intended
It is very easy for a message to be received in a fair different way than we expected
Basic Five
Communication is a two way street we have to give as well as gather
We need to hear the other person's point of view clearly
Listen Listen Listen
The Chinese character for listen pronounced thing, made of four characters; the heart, the mind, the ears and the eyes
With high quality listening we can understand people's intentions, aspirations and fears
Paraphrasing meanings - This allows you to check your understanding and it encourages the speaker to continue.
Reflecting feelings - If someone is expressing emotion or feelings convey your empathy.
Reflecting facts
Listening
To gather good information genuinely attend to what the speaker is saying, feeling and meaning. We do this with our eyes, ears, heart and mind.
There are four ways to checkout what the speaker has said: Paraphrase it by putting it in your words
Ask more questions to uncover more details
Summarise your understanding
If somebody gives opinions ask what facts they base them on
If feelings are missing, we can ask how you feel about the topic
Choose positive words
Dont be Negetive
I can't do this until Monday
You don't understand this
What is your problem
It is okay
Be Positive
I will be able to do this on Monday
Let me explain this one more time
How can I help you
Issue
It is great
Self Esteem
Self esteem is how we feel about ourselves.
Our opinion about ourselves critically influences everything from our performance at work, our relationships and our role as students, workers, friends etc.
Watch your thoughts, thay become words
Watch your words, thay become actions
Watch your actions, thay become habits
Watch your habits, thay become character
Watch your character, thay become destiny
Raise your Self-Esteem
Do you think you are valuable person?
Our level of self esteem reflects our feelings of self respect
People of high self esteem feel comfortable and confident. They are able to communicate clearly
Our self-esteem is our constant companion, guiding our thoughts, our actions and our communications.
Tips to raise your Self Esteem
Instead of blaming others, take responsibility for being happy, achieving your goals.
Instead of focusing on your faults think positive thoughts and feelings that build your confidence.
Associate pelple with high self esteem and who make you feel good about yourself.
Instead of living in future or past, live in the present.
Instead of focusing on your failures, acknowledge and celebrate your achievement.
Commitment
An integral part of good value system is commitment.
Commitment is not like an enforceable legal contract.
It acts as a glue that bonds relationships.
Commitment to friendship implies maintaining confidentiality.
Commitment to marriage implies fidelity.
Commitment to decency implies staying away from vulgaruty.
Commitment to job implies integrity.
Commitment to patriotism implies sacrifice
By three methods we learn wisdom
The first is by reflection, which is noblest.
The second is by limitation, which is easiest.
The third by experience, which is bitterest.
Some factors that prevent positive relationship:
Selfishness
Lack of courtesy
Not meeting commitments
Lack of honesty
Lack of listening
Suspicious nature
Unwillingness to access the truth, Inconsistency
Lack of compassion cruelty courtsey is a sign of weakness
